7mil Exterior Security Laminate Sample

Thank you for choosing us for your custom products! To ensure that your final product meets your exact specifications and our high quality standards, all orders requiring custom text or design work will undergo our standard Proofing Period.

Please review our proofing timeline and terms below:

1. Initial Design & Proofing After your order is placed, please allow up to 48 hours for one of our design representatives to review your order details and reach out to you via email. This email will contain a digital proof and a mockup of your custom design for your review.

2. Reviewing Your Proof & Revisions Once you receive your proof, please review it carefully. Your order includes up to 5 rounds of minor revisions to the initial proof. Any complete redesigns or additional revisions beyond this may be subject to additional design fees.

3. Approval & Responsibility for Errors For your order to move into the production phase, you must respond to the email and sign the provided approval document. We cannot begin printing your order until we have your explicit, signed approval.

By signing the approval document, you verify that all spelling, phone numbers, website URLs, and grammar are 100% correct. We are not responsible for any errors or typos that are present on the final signed proof.

4. Response Timeline & Communication To keep your order moving quickly, we enforce the following communication timeline once your initial proof is sent:

• Initial Review Period (48 Hours): You have 48 hours to review the initial proof and respond with your approval or request revisions.
• First Reminder: If we do not hear from you within 48 hours of sending the proof, we will send a reminder email.
• Second/Final Reminder (24 Hours Later): If another 24 hours pass without a response, we will send a "Final Call" email.
• Order Cancellation (24 Hours Later): If we do not receive a response within 24 hours of the Final Call email, your order will automatically be cancelled. Because our design team has already dedicated time to creating your custom proof, an unresponsive cancellation will incur a 40% design fee. You will be partially refunded the remaining 60% of your order total (e.g., if your order was $10.00, you will be refunded $6.00).

5. Customer Provided Artwork Quality If you are providing your own logos or graphics, please ensure they are high-resolution (300 DPI or vector format). We are not responsible for pixelated or blurry prints resulting from low-quality uploaded artwork.

6. Color Disclaimers Please note that colors viewed on a computer screen or mobile device will look different than printed colors due to screen backlighting and calibration. We cannot guarantee exact color matching unless a physical prototype is explicitly requested and quoted.

7. Production & Lead Times Once your proof is signed and approved, your order goes straight into production! Please note that custom product lead times may vary. While we always strive to deliver as quickly as possible, turnaround times can be impacted by design complexity, order quantity, and unforeseen material shortages that are out of our control.

Returns & Exchanges

We stand behind the quality of our products! If you experience an issue with your order, our dedicated support team is here to help make it right. You can read a detailed Return Policy here.

30-Day Return Window We accept returns and exchanges on most non-custom products within 30 days of delivery. To be eligible, items must be in their original condition and packaging. Please do not return any items without contacting us first, as unauthorized returns may be refused.

Custom & Personalized Orders Because custom products are made specifically to your design requirements, they cannot be returned or exchanged unless they arrive physically damaged or defective. (Please review our Proofing & Design Guidelines for more details on your responsibilities during the custom approval process).

Damaged or Defective Items? If your product arrives damaged or is not functioning properly, we’ve got your back! Contact us within 30 days with a description and photos/videos of the issue, and we will cover all return shipping costs to get you a replacement or refund.

Return Shipping Costs For standard customer preference returns, the customer is responsible for return shipping costs. We cover shipping for any defective, damaged, or incorrect items sent in error.