Return & Refund Policy

Eversafe Security Solutions
Last Updated: November 19, 2025

At Eversafe Security Solutions, we are committed to delivering high-quality products and ensuring customer satisfaction. If you experience an issue with your order, our support team is here to help. Please review the following guidelines to understand our return and exchange process.

1. Return Eligibility

To be eligible for a return, you must:

  • Contact our support team at support@eversafestore.com within 90 days of receiving your order.
  • Provide your order number, contact information, and a description of the issue.
  • Await authorization before shipping any product back.
  • Ensure the product is in its original condition, including packaging, accessories, manuals, and components (unless the issue involves a defect).

Important:
Unauthorized returns sent to us without prior approval may be denied, refused, or returned to sender at the customer’s expense.

After the initial 90-day window, returns or exchanges are granted at the sole discretion of our support team and evaluated on a case-by-case basis.

2. Non-Returnable Items

Certain items cannot be returned unless they arrive defective or damaged:

  • Custom or personalized products
  • Products modified or altered after delivery
  • Items not in their original condition due to customer handling or misuse
  • Clearance, final sale, or discontinued products (unless defective)

If you are unsure whether your item qualifies, contact our support team before attempting a return.

3. Defective or Damaged Products

If your product arrives damaged, defective, or not functioning as intended:

  1. Contact us within 90 days at support@eversafestore.com.
  2. Provide:
    • Photos or video of the issue
    • A description of the defect
    • Your order number
  3. Our team will review the information and determine the appropriate resolution.

Possible resolutions include:

  • Replacement product
  • Exchange for an item of equal value
  • Partial or full refund
  • Technical troubleshooting (if applicable)

We may request additional documentation for verification.

4. Exchanges

Exchanges may be offered for:

  • Defective products
  • Incorrect items received
  • Items significantly different from the description

Exchanges are subject to availability. If an exchange cannot be completed, an alternative solution (refund or replacement) may be offered.

5. Return Shipping Costs

Return shipping costs depend on the reason for return:

  • Defective, damaged, or incorrect items:
    Eversafe Security Solutions covers all return shipping costs.
  • Customer preference returns (if approved):
    The customer is responsible for return shipping unless otherwise authorized.

We recommend using a trackable service. Eversafe Security Solutions is not responsible for lost or damaged return shipments.

6. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method
  • Processing generally takes 5–10 business days depending on your bank

Refunds may be denied if:

  • Items are missing parts or packaging
  • Items show signs of excessive wear, misuse, or damage
  • The product is ineligible under this policy

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or credit card account
  2. Contact your payment provider
  3. If still unresolved, email us at support@eversafestore.com

8. Unauthorized Returns

Products returned without authorization:

  • May not be processed
  • May be refused or returned at your expense
  • Will not qualify for replacement or refund

Always obtain written approval first.

9. How to Start a Return

To begin a return, contact us:

Email: support@eversafestore.com

Include your:

  • Full name
  • Order number
  • Email address
  • Description of the issue
  • Photos or videos (if applicable)

Our team will respond with detailed instructions.

10. Questions or Assistance

If you have any questions about this policy or need help with your order, contact:

Email:  support@eversafestore.com

We’re here to help resolve your concerns quickly and professionally.